Frequently Asked Questions
We are deeply grateful for your interest in our art. Within this guide, we address the most essential questions regarding our practice, detailing what makes each piece unique, from centuries-old techniques to museum-grade archival standards and our commitment to white-glove collector service.
1. Artwork & Authenticity
Are the artworks original and unique?
Yes. Every artwork available for acquisition exists strictly as a unique 1/1 original. No prints, reproductions, or digital copies are ever produced.
What is included with each purchase?
Each artwork is presented as a complete collector’s ensemble, including:
- The original 1/1 ink artwork
- A custom-crafted frame built to museum archival standards
- Premium luxury presentation packaging
- A signed Certificate of Authenticity with physical and digital verification
- An illustrated full-color provenance brochure detailing the artwork’s history, care guidelines, and conservation specifications for professional restorers
2. Framing, Materials & Care
What materials are used to create the artworks?
Detailed material specifications are listed on the individual page of each artwork. Our drawings are created using authentic 19th-century iron gall ink, mixed according to historical recipes, and rendered with period steel nibs or antique 14K gold-nib dip pens. All works are drawn directly on acid-free, archival-grade handmade paper.
How are the artworks mounted and framed?
Every piece is framed according to strict museum-grade conservation standards:
- Reversible Mounting: Artworks are secured to the backing board using pure wheat starch paste. This traditional archival method allows future conservators to safely remove or remount the piece without causing any damage.
- UV Protection: Premium museum glass is used to shield the ink and paper from harmful ultraviolet rays and ambient degradation.
- Preservation Handling: To ensure maximum longevity, the paper is never touched by bare skin. The entire creation and framing process is conducted using protective gloves to eliminate oil or organic transfer.
3. Collector Experience & Concierge Services
How do I acquire an artwork?
If you wish to acquire a piece, please contact us directly before placing an order. This allows us to select the optimal, highly secure delivery conditions tailored to your location.
Can I request a consultation before purchasing?
Yes. Please feel free to reach out to us at any time with questions or requests for assistance. We make every effort to ensure your acquisition experience is completely seamless and enjoyable.
Is personal hand-delivery available?
Yes. For clients located in the United States, Canada, Italy, Greece, Spain, and Finland, we offer an exclusive hand-delivery option with a private personal presentation. This service is arranged by prior agreement and is subject to availability.
4. Packaging, Worldwide Shipping & Insurance
Are shipping and insurance costs included in the listed price?
Yes. All international Express shipping, full transit insurance, and archival packaging are fully included in the listed price. The amount displayed on the product page is the final, all-inclusive price with no hidden fees or surprise charges at checkout.
How is the artwork protected during transit?
Each piece is encased in custom-built, museum-grade protective packaging designed specifically for fragile framed art. The combination of shock-absorbent materials and climate-resistant encasing ensures complete safety throughout international delivery.
Which carriers are used and how is the shipment tracked?
All shipments are handled exclusively by tier-one global courier services (such as DHL Express or FedEx Express). Once dispatched, you will receive a dedicated tracking link allowing real-time monitoring of your parcel until it reaches your door.
5. Returns & Guarantees
What payment methods do you accept?
We accept major credit and debit cards, secure online payments via Stripe, direct bank wire transfers, and invoice-based payments. For wire transfers or custom payment invoicing, please contact us directly so we can issue an official invoice.
Is it possible to reserve an artwork?
Yes. Artworks can be reserved under a private holding agreement upon request. Once a reservation is confirmed, the piece is temporarily removed from public availability while delivery and payment terms are finalized.
Do you provide formal documentation with the purchase?
Every acquisition includes an official receipt, a commercial invoice, and a signed Certificate of Authenticity confirming the provenience, creation details, and physical specifications of the artwork.
6. What is your return policy?
We offer a 14-day collector guarantee. For full details on return eligibility, conditions, and procedures, please review our dedicated Return Policy page.
7. Afterword
Thank you for your interest in our collection. You can be fully assured that we are here to make the acquisition of such unique original artwork a smooth, refined, and memorable experience. Should you require a personal consultation or have any inquiries, please do not hesitate to contact us at info@vselenskyi.com.